mevories

Terms of Service

These binding Terms of Service (“Terms”) govern all access, browsing, product purchasing, and commercial usage of MEVORIES’ official Philippine regional website, operated by MEVORIES – a global cross-border fashion fine jewelry brand with primary customer support administered via [email protected]. All website visitors and purchasing customers located within the Republic of the Philippines acknowledge and legally agree to comply with every clause within these Terms upon accessing any page of our jewelry retail platform. If you do not accept these Terms in full, you are prohibited from completing product purchases, or utilizing any website functionality provided by MEVORIES.

1. Brand & Website Intellectual Property Ownership

1.1 Exclusive Brand Trademark & Logo Rights: The MEVORIES wordmark and proprietary six-point faceted crystal star geometric logo displayed across our website, product packaging, jewelry authenticity cards, and marketing materials are globally registered trademarks fully owned exclusively by the MEVORIES brand entity. No individual, third-party retailer, Philippine reseller, influencer, or external business entity may reproduce, modify, copy, distribute, alter, or commercially utilize our MEVORIES logo, brand name, or original jewelry product photography (including all earring, ring, necklace, brooch, bracelet product gallery imagery featured on our site) without prior written brand authorization issued via [email protected]. Unauthorized intellectual property infringement will result in formal legal notification under Philippine intellectual property laws, including demand for immediate content removal and financial compensation for brand trademark damages.

1.2 Website Digital Content Copyright: All website written product descriptions, jewelry design styling copy, gemstone educational guides, promotional marketing banners, custom product photography, webpage layout code, and original brand storytelling content are protected under Philippine copyright legislation. All digital content on this site remains the sole intellectual property of MEVORIES; users may only view content for personal non-commercial shopping reference purposes. Mass downloading, scraping, automated data crawling, or commercial reposting of our website jewelry images and text is strictly forbidden without formal written licensing approval from our brand administrative team.

1.3 Original Jewelry Design Copyright: Every in-house designed MEVORIES jewelry piece (leaf brooch, butterfly diamond earrings, teardrop gem pendants, floral ruby stud earrings, jade gourd necklaces, pearl lariat chains, black onyx drop earrings, and all seasonal limited collections) carries exclusive industrial design copyright protection. Third-party replication, counterfeit manufacturing, or mass production of near-identical MEVORIES jewelry designs for commercial resale constitutes actionable design infringement under Philippine trade law.

2. Customer Eligibility & User Responsibilities

2.1 Customer Eligibility: To complete jewelry purchases on our Philippine website, you must be a minimum of 18 years of age, or a minor user with formal consent and payment authorization from a legal adult guardian residing within the Philippines. You must provide accurate purchase and delivery information. Suspected fraudulent orders may be reviewed by our team under the order cancellation terms below.

2.2 Order Information Security: Keep your order number, checkout email and payment confirmation details private. Immediately notify our support team via [email protected] if you detect a suspicious purchase or unauthorized use of your order details. Do not send payment-card numbers, card security codes, passwords or online banking credentials by email.

2.3 Prohibited Website Conduct: All website users are forbidden from engaging in the following activities while accessing our platform:

  • Submitting repeated orders or false customer details to manipulate promotional discount codes, limited stock allocations, or bulk order pricing restrictions
  • Submitting fraudulent, fake, or falsified evidence to illegitimately secure refunds, free jewelry replacements, or shipping compensation
  • Sending harassing, defamatory, violent, discriminatory, or copyright-infringing text and imagery to [email protected]
  • Deploying automated bots, scraping scripts, or automated checkout tools to artificially purchase limited-edition jewelry stock for resale scalping
  • Impersonating MEVORIES brand staff, customer service representatives, or authorized wholesale partners to mislead other site users
  • Attempting to hack, exploit, or disrupt website server functionality, payment gateways, or customer data storage systems

Violations of prohibited user conduct may result in a review of the affected order under the cancellation terms below and potential formal legal action for damages incurred to our brand platform.

3. Product Listing, Pricing & Promotional Discount Terms

3.1 Jewelry Product Descriptions & Visual Disclaimers: Every MEVORIES jewelry product listing includes accurate descriptions of metal composition, gemstone type, pearl origin, sizing measurements, and craftsmanship details, alongside high-resolution product gallery photos matching our official product image library. Minor color variance between physical jewelry items and website screen imagery may occur due to individual device display calibration differences, and such subtle tonal discrepancies do not qualify items as defective for return or refund unless significant material mismatch is confirmed via clear photo evidence submitted to [email protected].

3.2 Pricing Correction Policy: All product prices displayed on our Philippine website are denominated in United States dollars (USD). Any applicable tax and shipping charges are shown in the checkout total before you submit an order. MEVORIES reserves the unilateral right to correct accidental pricing errors, typographical numerical mistakes, or mislabeled discounted pricing on product listings at any time before customer payment checkout completion. If you complete payment for a jewelry item listed at an obvious erroneous underprice, our brand team reserves authority to cancel the order fully and process a complete refund to your payment method, with prior notification sent to your email address supplied with your order.

3.3 Promotional Discount Code Rules: Any advertised sitewide flash sales, seasonal discount vouchers and wholesale partner pricing tiers carry explicit validity windows, minimum order value thresholds, and single-use per-customer limitations clearly stated at the time of promotion release. Discount codes cannot be combined with concurrent clearance final-sale pricing, resold to third-party buyers, or retroactively applied to previously completed orders. A discount applies only when it appears in your checkout total. For questions about an advertised offer, email [email protected] before purchasing.

4. Order Cancellation & Purchase Fulfillment Terms

4.1 Voluntary Pre-Shipment Order Cancellation: Customers may submit a full order cancellation request via email to [email protected] prior to our warehouse dispatching the jewelry parcel to courier partners during the standard 1–3 business day processing window outlined in our Shipping Policy. All pre-shipment cancellation requests receive a full 100% merchandise refund, with original checkout shipping fees fully reimbursed. Once an order has been scanned and dispatched to logistics couriers, voluntary cancellation requests convert to standard return applications governed by our Return & Refund Policy’s 14-day eligibility rules and associated shipping/restocking fee deductions.

4.2 Brand-Initiated Order Cancellation Rights: MEVORIES reserves the right to unilaterally cancel any submitted jewelry order without prior customer notice under the following valid business circumstances: verified fraudulent payment transactions, confirmed out-of-stock discontinued jewelry inventory, multiple detected duplicate orders violating promotional rules, incomplete invalid customer delivery address information preventing domestic Philippine shipping, or suspected bulk scalping orders intended for unauthorized commercial resale of our branded jewelry products. In all brand-initiated cancellation cases, a full monetary refund will be processed to the original customer payment method within 5 business days of cancellation confirmation.

4.3 Fulfillment Limitation Disclaimer: Our brand maintains consistent inventory stock for all core jewelry catalog items, but limited-edition seasonal collections and custom gemstone pre-order pieces are subject to constrained production batch quantities. MEVORIES does not guarantee permanent perpetual stock availability for any individual jewelry SKU and reserves the right to permanently discontinue product listings without advance customer notification.

5. Payment Transaction Terms

Available payment methods are limited to those displayed at checkout when you place your order. If no payment method is offered, contact [email protected] before proceeding. By submitting payment information at checkout, you warrant that you hold full legal authorization to utilize the selected payment method, with no outstanding payment disputes or financial restrictions blocking transaction processing. For order or payment questions, send your order number or transaction reference only; never email full payment-card details, security codes or banking passwords to [email protected]. All payment transaction disputes initiated via banking institutions must be escalated to our brand support team at [email protected] first for internal mediation before formal chargeback filing, to avoid unnecessary payment service penalties applied to our retail platform.

6. Liability Limitation Clauses

6.1 Indirect Damages Exclusion: MEVORIES shall not be held legally liable for any indirect, consequential, incidental, or speculative financial damages arising from your use of our website or purchased jewelry products, including lost business revenue, missed styling event opportunities, travel costs incurred for parcel pickup, or minor cosmetic skin irritation from jewelry metal contact (customers with metal allergies are advised to review product metal composition descriptions before purchase).

6.2 Maximum Financial Liability Cap: In all valid dispute cases where MEVORIES is found legally responsible for verified customer losses, our total aggregate financial compensation liability is capped at the full original monetary purchase price of the specific jewelry order linked to the dispute claim, with no additional punitive or compensatory damages awarded beyond this ceiling amount.

6.3 Third-Party Service Provider Liability Exclusion: MEVORIES accepts no liability for failures, delays, errors, or misconduct from external third-party service providers including Philippine domestic courier logistics companies, independent payment gateways, web hosting platforms, and email delivery services used to operate our retail website. All grievances related to courier delivery failures or payment processing errors must first be mediated with the respective third-party provider, with our support team at [email protected] offering only administrative assistance for claim coordination.

7. Dispute Resolution & Governing Philippine Law

These Terms of Service are governed exclusively by the commercial consumer laws of the Republic of the Philippines, with all formal disputes arising from website access, jewelry purchases, refund conflicts, shipping disagreements, or intellectual property matters subject to mediation and litigation within Philippine regional court jurisdictions. Before initiating formal legal proceedings against MEVORIES, all customers must first submit a complete written dispute outline with supporting evidence to our official email [email protected] to allow our customer support team a 30-calendar-day window to negotiate a mutually agreeable settlement resolution. Any unresolved formal disputes following the mandatory mediation window will be settled in the regional courts of Metro Manila, Philippines.

8. Terms of Service Revisions & Updates

MEVORIES reserves the unrestricted right to revise, amend, add, or remove clauses within these Terms of Service at any time to align with updated Philippine consumer regulatory requirements, cross-border e-commerce operational changes, or brand business policy adjustments. All material updated Terms will be permanently published on our website’s dedicated policy page with a clear revised effective date displayed prominently at the top of the document. Your continued browsing or jewelry purchases on our Philippine website following policy updates constitutes your complete legal acceptance of all revised binding Terms of Service clauses.

9. Severability Clause

If any individual clause contained within these Terms of Service is deemed invalid, unenforceable, or non-compliant by a Philippine judicial authority, the remaining separate independent clauses of this document remain fully legally binding and enforceable for all website users and customers.