mevories

Shipping & Delivery Policy

This Shipping Policy applies exclusively to all jewelry orders placed through MEVORIES’ Philippine regional website, outlining full logistics timelines, delivery coverage zones, shipping fee structures, parcel tracking procedures, customs clearance rules, delivery liability limitations, and handling protocols for our full range of fashion jewelry products including brooches, necklaces, earrings, rings, bracelets, pearl accessories, and gemstone fine jewelry pieces. All shipping services are coordinated for domestic delivery across the Republic of the Philippines, with cross-border restock shipments managed separately by our brand logistics team.

1. Eligible Philippine Delivery Coverage Zones

1.1 Standard Domestic Delivery Coverage: All major Philippine island regions including Luzon, Visayas, and Mindanao, covering all cities, municipalities, barangays, and residential/commercial delivery addresses with functional courier access. This includes Metro Manila, Cebu City, Davao City, Iloilo, Bacolod, Bohol, Palawan, and all provincial outlying towns serviced by our contracted Philippine courier partners.

1.2 Excluded Delivery Locations: Remote isolated island barangays without regular courier route access, restricted military bases, secured government compound zones, and international overseas addresses outside Philippine territorial borders. We do not support direct international shipping from our Philippine regional website; overseas customers must utilize our brand’s dedicated global cross-border retail platforms for non-Philippine deliveries.

1.3 PO Box Delivery Restriction: Our courier partners cannot deliver fine jewelry parcels to post office PO Box addresses. All orders require a complete physical street delivery address with a valid local Philippine mobile contact number for courier delivery coordination.

2. Order Processing Timeline Before Shipment

Once you complete successful payment checkout for your MEVORIES jewelry order:

  • Standard Order Processing: 1–3 full business days (Monday–Friday, excluding Philippine national public holidays). During this window, our team completes jewelry quality inspection, secure gift packaging, protective anti-scratch jewelry pouch inclusion, branded MEVORIES logo outer packaging, courier label generation, and parcel handover to our logistics partners.
  • Pre-Order & Limited Edition Jewelry Processing: Custom gemstone pieces, out-of-stock restock pre-orders, and limited seasonal collections require a 7–14 business day processing window, clearly stated on each individual product listing page at the time of purchase.
  • Order Cutoff Time: All confirmed paid orders received after 4:00 PM Philippine Standard Time will commence processing on the following business day. Weekend and holiday orders enter processing queues the next available working weekday.

3. Shipping Duration & Delivery Timeframes Post Dispatch

After your jewelry parcel is scanned and dispatched by our courier partner, delivery timelines are segmented by Philippine geographic zone:

3.1 Metro Manila Deliveries: 2–4 business days transit time from dispatch confirmation.

3.2 Major Provincial City Deliveries (Luzon, Visayas Main Hubs): 4–7 business days transit time.

3.3 Remote Provincial & Minor Island Deliveries (Mindanao, Small Visayan Islands): 7–12 business days transit time due to inter-island ferry logistics schedules.

*Disclaimer: Estimated delivery windows are non-binding projections; unforeseen delays including typhoon weather disruptions, inter-island ferry service suspensions, local courier operational backlogs, or barangay lockdown restrictions may extend delivery timelines, for which MEVORIES accepts no financial liability but will actively assist parcel tracking via [email protected] customer support emails.

4. Shipping Fee Structure (Philippine Domestic Rates)

4.1 Shipping Offers: Any complimentary shipping offer applies only when it is displayed for your order at checkout. Review the shipping line and final total before placing your order.

4.2 Standard Shipping Charge: The shipping fee for your order is the amount shown at checkout for the delivery address you enter.

4.3 Delivery Options: Choose only from the delivery services offered for your order at checkout. If you need delivery by a particular date, email [email protected] before purchase to ask whether that date can be accommodated.

4.4 Remote Locations: Check the checkout shipping total for your address. For remote island barangays or locations with limited courier access, contact [email protected] with your delivery area if you need clarification before ordering.

5. Parcel Tracking & Delivery Communication Protocols

5.1 Tracking Information: After dispatch, contact [email protected] with your full order number to request the available courier tracking details. Send tracking issues, missing parcel inquiries or delivery hold-ups to the same email address for investigation.

5.2 Delivery Attempt Protocols: Our contracted couriers will attempt three separate delivery drop-offs to your order delivery address. If all three attempts fail due to the recipient’s absence, the parcel will be held at the nearest courier branch location for self-pickup, and pickup details can be requested by emailing [email protected] with your order number. Unclaimed parcels held for 14 calendar days will be automatically returned to our MEVORIES Philippine warehouse, and return shipping fees will be deducted from any subsequent refund requests per our Return & Refund Policy.

5.3 Delivery Signature Requirement: All MEVORIES fine jewelry parcels require a signature upon receipt to confirm secure handover. A trusted household representative or authorized barangay contact may sign for delivery on your behalf; unsigned parcels will not be marked as successfully delivered by courier staff.

6. Shipping Liability & Loss/Damage Coverage

6.1 Lost Parcel Claims Process: If your tracked parcel shows no movement updates for 15 consecutive calendar days, you may submit a formal lost parcel investigation request via [email protected] with your full order number and tracking ID. Our team will coordinate a formal courier loss inquiry; validated lost parcels will qualify for either a full merchandise refund or complimentary re-dispatch of your identical jewelry item, at the customer’s elected preference.

6.2 Transit Damage Coverage: All jewelry parcels are fully insured against transit breakage, scratched gemstones, bent metal settings, or damaged pearl accessories during courier transport. Upon receiving a damaged parcel, you must retain all original branded MEVORIES packaging, capture clear photo evidence of the damaged jewelry and exterior parcel packaging, and submit all supporting materials to [email protected] within 48 hours of delivery confirmation to initiate a damage claim for free replacement or full refund. Claims submitted beyond the 48-hour evidence window will not be approved for compensation.

6.3 Exclusions from Shipping Liability: MEVORIES accepts zero responsibility for delivery delays, lost parcels, or damaged jewelry arising from customer-provided incorrect delivery addresses, invalid Philippine mobile contact numbers preventing courier communication, missed delivery attempts, self-initiated parcel redirection requests, or seizure by Philippine customs authorities due to customer import documentation errors.

7. Customs & Cross-Border Inventory Shipment Notes

All MEVORIES jewelry inventory imported to our Philippine warehouse complies fully with Bureau of Customs tariff regulations for fashion accessories, with all mandatory import duties and product safety certifications pre-paid by our brand team. Customers placing domestic Philippine orders will not receive separate customs tax invoices or import duty charges at delivery, as all logistics customs fees are absorbed into our base shipping pricing structure.