Contact Us

Official Brand Email (Primary Support Channel)

Business Inquiries, Customer Service, Order Support, Wholesale Partnerships, Brand Collaboration, Returns & Refund Ticket Submission, Product Authenticity Verification: [email protected]

All email correspondence will receive an acknowledgment from our support team within 24 business hours, with full detailed resolution replies dispatched within 1–3 working days for all customer requests.

Website Region & Legal Base

Official Regional Website Territory: Republic of the Philippines

Brand Business Classification: Cross-Border Fashion Fine Jewelry E-Commerce Retailer

Core Product Scope: Original designed fashion jewelry, gemstone pendants, earrings, bracelets, rings, brooches, pearl accessories, layered necklaces, statement fine fashion jewelry.

Available Support Inquiry Categories via [email protected]

1. Pre-Purchase Support: Product dimension queries, gemstone material breakdowns, metal composition details, sizing guidance, styling matching suggestions, stock availability checks, pre-order timeline confirmations, bulk order wholesale quotation requests for Philippine local boutique resellers.
2. Post-Order Support: Order tracking number retrieval, shipping delay assistance, customs clearance guidance for Philippine domestic deliveries, damaged item claims, missing parcel investigations, exchange requests, full or partial refund processing, jewelry care maintenance guidance.
3. Brand & Commercial Inquiries: Regional distribution partnership applications, influencer & fashion blogger collaboration proposals, product custom design customization requests, brand licensing consultation, wholesale bulk pricing agreements, offline pop-up store cooperation in Philippine cities.
4. Privacy & Policy Support: Personal data deletion requests, user information access applications, privacy policy clarification, cookie preference adjustment support, legal policy compliance questions for Philippine consumer law.
5. General Administrative Inquiries: Website technical bug reporting, payment method troubleshooting, promotional discount code error resolution, email marketing preference requests, brand logo asset usage authorization requests.

Response Service Hours

Our customer service team operates Monday to Friday, Philippine Standard Time (PST) 9:00 AM – 6:00 PM. Emails submitted on weekends, Philippine national public holidays, or outside standard working hours will be processed on the next following business day.

Important Notice for All Emails Sent to [email protected]

To accelerate case resolution, all customers must include their full order number (if applicable), full legal name linked to the purchase, delivery address provided at checkout, and clear detailed description with supporting photos/videos (for damaged, defective, or incorrect items) within their email message body. Incomplete information submissions will extend our response processing timeline.