mevories

Return & Refund Policy

This policy establishes binding terms for all return, exchange, partial refund, and full refund requests for fashion jewelry orders purchased through MEVORIES’ Philippine regional website, applicable to all product categories including gemstone rings, pearl earrings, jade bracelets, layered necklaces, floral brooches, butterfly statement jewelry, and all branded MEVORIES logo merchandise. All refund and return applications must be formally submitted via our official brand email [email protected] to initiate official processing, with strict compliance to the timeline, condition, and documentation rules outlined below required for request approval.

1. Mandatory Return Eligibility Time Window

All customer-initiated return or exchange requests must be emailed to [email protected] within 14 consecutive calendar days from the date your courier marks your jewelry parcel as successfully delivered to your Philippine address. Requests submitted past the 14-day eligibility cutoff will be automatically denied and cannot be processed for return, exchange, or monetary refund. Limited-edition seasonal jewelry collections, custom personalized gemstone pieces, and discounted clearance final-sale items are permanently non-refundable and non-exchangeable under all circumstances, regardless of delivery timeline.

2. Eligible Conditions for Approved Returns & Exchanges

To qualify for a full refund or free like-for-like jewelry exchange, returned items must satisfy every single condition listed below:

2.1 Unworn, Undamaged, Unaltered Jewelry Condition: The returned ring, earring, necklace, bracelet, or brooch must show zero signs of wear including scratches on metal bands, scuffed gemstone surfaces, discoloration from skin contact, bent setting prongs, stretched chain links, missing pearl or crystal inlays, or self-modified resizing cuts. Any jewelry piece altered by the customer (third-party resizing, stone replacement, DIY polishing) becomes permanently ineligible for return or exchange.

2.2 Complete Original Brand Packaging & Accessories: All original MEVORIES branded packaging must be returned alongside the jewelry item, including the logo-printed outer gift box, protective anti-tarnish jewelry pouch, product authenticity card, gemstone specification slip, and all original dust cloths. Returns missing any core branded packaging components will incur a PHP 150 packaging restocking fee deducted from final refund totals.

2.3 Intact Protective Security Seals: Factory-applied anti-tamper security seals affixed to each jewelry piece must remain unremoved and unbroken. Items with peeled, cut, or discarded security seals will be rejected for return processing.

2.4 Original Order Proof Submission: Your formal return request email sent to [email protected] must include your full unique order number, full customer legal name, delivery address matching the purchase record, and clear high-resolution photographs of the jewelry item in its complete original packaging for pre-approval review by our after-sales team before you ship the parcel back to our warehouse.

3. Valid Reasons for Return & Exchange Approval

We accept return requests for the following justified customer reasons without additional restocking fees:

  • Transit damaged jewelry (scratched stones, broken chains, cracked pearl settings, bent metal frames) with supporting delivery damage photo evidence submitted within the 48-hour post-damage window outlined in our Shipping Policy
  • Received incorrect jewelry SKU, mismatched gemstone color, wrong ring size, or duplicate items shipped by our warehouse fulfillment error
  • Manufacturing factory defects including loose stone settings, tarnished plating, defective clasp mechanisms confirmed via photo evidence
  • Customer size/fit mismatch for rings, bracelets, or drop earrings (standard 14-day eligibility window applies)

All voluntary customer remorse returns (change of mind, dislike of jewelry design, unmet styling expectations) are eligible for full merchandise refunds but will require the customer to bear all outbound return shipping courier fees to our Philippine warehouse facility.

4. Step-by-Step Return Application Process

  1. Draft a formal request email to [email protected] with subject line formatted: RETURN REQUEST – [Your Full Order Number]. Inside the email body, state your requested resolution (full monetary refund / identical item exchange / alternate jewelry product swap), clearly explain your return reason, attach front/back photos of the jewelry and complete original packaging, and confirm your preferred refund payment method.
  2. Our after-sales team reviews your submission within 1–3 business days and sends a formal pre-approval email with our official Philippine warehouse return delivery address, authorized courier drop-off guidelines, and a unique return merchandise authorization (RMA) tracking code. All returned parcels must prominently display this RMA code on the outer shipping box; parcels arriving without valid RMA codes will be held and unprocessed for up to 10 business days before being discarded.
  3. Ship the fully packaged jewelry item to our designated warehouse address using the courier guidance provided in your approval email. Retain your return shipping receipt and tracking number for your personal records, and forward a copy of the return tracking ID to [email protected] once your parcel is dispatched.
  4. Our warehouse quality control team inspects all returned items within 5 business days of parcel delivery to our facility. If all eligibility conditions are met, your refund or exchange shipment will be processed immediately. If your item fails inspection due to damage, missing packaging, or expired timelines, a detailed rejection email outlining the disqualification reason will be sent to your email address supplied with your order.

5. Refund Processing Timelines & Payment Routes

5.1 Full Monetary Refunds: Approved refunds will be issued to the identical payment method used to complete your original jewelry checkout (the payment method shown at checkout for that purchase). If the original purchase was paid by card, issuer processing delays may extend refund posting to your account by 7–14 banking business days after our warehouse confirms return inspection approval. Refunds will exclude all original shipping fees paid at checkout unless the return was caused by our warehouse fulfillment error or transit courier damage.

5.2 Partial Refunds: Partial refund requests for minor manufacturing defects will be evaluated via email evidence submitted to [email protected], with partial compensation amounts determined by our after-sales team based on defect severity, processed via the original payment channel within 5 business days of agreement confirmation.

5.3 Exchange Order Processing: Approved like-for-like exchange items will be re-dispatched to your delivery address supplied with your order within 3 business days of successful return inspection, with standard domestic shipping timelines outlined in our Shipping Policy applying to the replacement parcel. Alternate product swap exchanges require a price difference adjustment (additional payment for higher-value jewelry, partial refund for lower-value items) completed before exchange shipment dispatch.

6. Non-Returnable & Non-Refundable Product Exclusions

The following MEVORIES jewelry categories are strictly excluded from all return, exchange, and refund privileges under every circumstance:

  1. All clearance final-sale discounted jewelry items clearly marked “Final Sale” on product listing pages
  2. Custom personalized engraved jewelry, custom resized gemstone rings, bespoke special-order design pieces
  3. Worn, altered, repaired, or heavily tarnished jewelry items without factory manufacturing defects
  4. Promotional discount codes and complimentary brand gift accessories
  5. Orders submitted past the 14-calendar-day return eligibility window
  6. Lost, stolen, or misplaced jewelry pieces after confirmed successful delivery to the customer’s order delivery address

7. Restocking & Shipping Fee Deduction Rules

  • Warehouse error / courier damage returns: MEVORIES absorbs all return shipping costs, no restocking fees applied, full merchandise value refund issued including original checkout shipping fees.
  • Voluntary customer change-of-mind returns: Customer pays all return shipping courier fees, standard PHP 120 restocking fee deducted from total refund amount, original checkout shipping fees non-refundable.
  • Returns missing complete original branded MEVORIES packaging: Additional PHP 150 packaging replacement fee deducted from final refund payout.