mevories

Privacy Policy

This Privacy Policy governs all personal data collection, storage, usage, protection, and disclosure practices conducted by MEVORIES, a cross-border fashion jewelry brand operating its official retail website for users located within the Republic of the Philippines. This policy aligns with the Philippine Data Privacy Act (Republic Act No. 10173), the National Privacy Commission (NPC) regulatory requirements, and international cross-border e-commerce data protection standards. By accessing, browsing, completing a purchase, or submitting any personal information on our Philippine website, you fully consent to the data handling practices outlined in this document.

1. Categories of Personal Information We Collect

1.1 Purchase Information (Collected to fulfill jewelry order delivery): Full legal given and family name, valid Philippine delivery street address, barangay, city, province, postal zip code, active local mobile contact number, primary email address (including [email protected] correspondence threads), order payment status and transaction reference records for the payment method used at checkout, complete order history including purchased jewelry SKUs, gemstone product specifications, order value, shipping tracking records, and after-sales request logs.

1.2 Voluntarily Submitted Supplementary Information: Customer self-provided jewelry sizing preferences, survey feedback, custom design request details, product feedback and accessory photos sent via email to [email protected], marketing preferences communicated to us, and wholesale partnership application business documents submitted by Philippine resellers.

1.3 Website Technical Data: Technical records may include browser and device information, IP address, requested pages, access times and website error data used to operate and troubleshoot the jewelry storefront. Shopping cart and display preferences may also be retained in your browser.

2. Legal Purposes for Using Your Personal Data

2.1 Order Fulfillment & Logistics Delivery: Process your fine jewelry purchase, coordinate domestic Philippine shipping couriers, generate tracking codes, resolve delivery hold-ups, facilitate customs processing for cross-border inventory shipments entering Philippine territory, and confirm successful parcel receipt to your order delivery address.

2.2 Customer After-Sales Service: Administer return, exchange, and refund applications submitted via [email protected], validate damaged jewelry claims, process warranty support for defective gemstone settings, respond to all customer service inquiries sent to our official brand email address.

2.3 Website Operational & Security Maintenance: Investigate suspicious order activity, resolve website technical faults, and verify order details when responding to requests about a purchase or personal information.

2.4 Brand Marketing & Jewelry Updates (Only with Explicit Opt-In Consent): If you would like information about new jewelry designs, promotional offers or styling guides, contact [email protected]. We will use your email for marketing only with your consent. You may withdraw that consent by emailing [email protected].

2.5 Legal & Regulatory Compliance: Retain transaction records to satisfy Philippine tax authority reporting obligations, respond to official National Privacy Commission data audit requests, resolve consumer dispute mediation cases, and enforce all binding website service terms.

3. Data Storage, Security & Cross-Border Data Transfer

Personal information is used for the order and support purposes described in this policy. Access should be limited to the staff and service providers who need it for those purposes. Do not send payment-card numbers, security codes or banking passwords in support emails. Your sensitive personal identifying information is never sold, leased or traded to third-party marketing agencies, unrelated jewelry retailers or external data brokers.

Limited controlled data sharing is only permitted with vetted trusted third-party partners strictly required to complete your jewelry order, including Philippine domestic courier logistics providers, providers involved in the payment method used for your order—all of whom operate under binding data protection agreements compliant with Philippine privacy legislation and prohibited from repurposing your data for unrelated commercial use.

Where fulfilling or supporting an order requires cross-border handling of information, the information used is limited to what is needed for that purpose and remains subject to this policy. Questions about the handling of your order information can be sent to [email protected].

4. Your Legal Data Privacy Rights as a Philippine User

Per the Philippine Data Privacy Act, you hold the following enforceable rights, which you may exercise by submitting a formal written request via email to [email protected] with valid identity verification documentation attached:

  • Right to Access: Request a full copy of all personal data we have stored associated with your purchases and inquiries, including complete jewelry order history and all submitted support correspondence.
  • Right to Rectification: Request immediate correction of inaccurate delivery addresses, misspelled names, or incorrect contact information stored in your order or contact records.
  • Right to Erasure (Right to be Forgotten): Submit a personal data deletion request, requiring us to remove all your stored personal data, excluding only transaction records we are legally obligated to retain for Philippine tax and financial compliance purposes for the mandatory regulatory retention period.
  • Right to Restrict Processing: Request temporary suspension of marketing email communications or optional analysis of your website activity.
  • Right to Data Portability: Request your order and personal data provided in a standard machine-readable digital format for transfer to a third-party platform of your choice.
  • Right to Object: Fully opt out of all personalized marketing and behavioral analytics data collection at any time without punitive restrictions on your ability to complete jewelry purchases on our site.

We will respond to all formal privacy right requests submitted to [email protected] within 30 calendar days in accordance with NPC regulatory timelines.

5. Cookie Policy Addendum

Our Philippine website uses browser storage and functional cookies where needed for shopping cart sessions and storefront preferences. You may manage cookies and stored website data through your browser settings; doing so may affect shopping cart functions. For questions about your privacy preferences, email [email protected].

6. Policy Updates & Modifications

MEVORIES reserves the right to revise, update, or amend this Privacy Policy to align with changes to Philippine data privacy legislation, website operational adjustments, or cross-border retail regulatory shifts. All material policy updates will be prominently posted on our Philippine website’s dedicated policy page, with the revised effective date clearly displayed. Continued use of our website following policy updates constitutes your acceptance of the revised data handling terms.